Bank Transfer

Our bank is located in the EU; therefore, SEPA payment is preferred. All payments should be made in EURO.

SEPA: Generally takes 24-48 hours to clear in our account.

Bank Wire/International Bank Transfer (non-SEPA): May take up to 5 working days to clear in our account.

Key points for customers paying via bank transfer:

  • It is imperative that you use the unique order reference generated at checkout as the payment reference (sometimes also called 'payment description' or ‘payment details’) on the bank transfer. If these instructions are not followed, the payment will be returned (less any banking fees) and the order cancelled.
  • Ensure you consider any banking fees or exchange fees. Orders will only be shipped once the full payment is received.
  • Ensure all payments are made in EURO. If sending from a non-EURO country, ask your bank to exchange and send in EURO.
  • Your order will be automatically updated when the payment is completed. You do not need to notify us of a completed payment via email.


We currently accept Bitcoin, Litecoin, Ethereum, Monero (+3% fee) and USDT (+3% fee) through our gateway Coinpayments. Since thepayment processor takes a fee for their service, around 0.5% of the order value plus a miner fee is added to the order total if cryptocurrency payment is selected.

We will not give a detailed tutorial on how to use cryptocurrency here. Please consult one of many available online.

However, please note these important points below:

  • Always buy more cryptocurrency than you think you need (around 5% more) to compensate for exchange fluctuation.
  • You can buy cryptocurrency (for a relatively high fee) with credit card at some exchanges, e.g CEX.IO.
  • Sending directly from the exchange is not recommended. This can cause issues regarding high fees or longer withdrawal times.
  • Always store your cryptocurrency on a wallet that you directly control (i.e. you have access to the private keys). An exchange is not a suitable wallet. We recommend Electrum for Bitcoin.
  • Never send cryptocurrency to an expired address. There is a time limit for payment of each order at RareChems – please ensure you make a note of this.
  • Always send to the unique address generated specifically for the order. Sending to prior addresses will cause serious delays and may result in loss of cryptocurrency.
  • Be sure to send, at a minimum, the amount requested at checkout. If you send too little, your order will be severely delayed.
  • If you send too much cryptocurrency, we will consider it a tip for our excellent service. We will not refund the difference.
  • Your order will be automatically updated when the payment is completed. You do not need to notify us of a completed payment via email.


Please think it through before submitting your payment.

If you change your mind after sending a payment and the order is not yet shipped, RareChems will cancel your order and issue a shop coupon (shop credit) which you may use for one or more purchases.

RareChems is not obliged to refund bank payments or crypto payments at all. The standard refund procedure will always be shop credit.

Exceptionally we may agree on refunding a bank wire, depending on the location. Bank refunds will never be sent to a different bank account than used for sending the payment in the first place.

We can't rollback or refund succesful crypto payments at all. These are automatically taken the payment processor fee, network fees, sent to our exchanger, converted to FIAT and sent to our bank account.
Incomplete crypto payments can be refunded easily through the CoinPayments Buyer wizard.