All orders are discretely packaged and shipped with no reference to RareChems or research chemicals with POST NL as carrier.

General

We ship daily from Monday to Friday, the average handling time is 24-48hrs.
'Discreet shipping’ is offered as our default and is not an additional service. Please do not ask for it. We do not offer tracked shipping to the US.
The delivery times listed below are guidelines only as we have no influence over them.

Shipping fees and delivery time

We offer free tracked shipping for all orders over EUR 300. Untracked shipping (no signature required) is available for all orders valued EUR 300 or less. Specific details for each service offered with average transit times are listed below.

Shipping fees, duration and details

PostNL Domestic shipping (Netherlands) Service Shipping fee Estimated shipping duration Signature required Tracking
Domestic Mail EUR 4 3-5 working days NO NO
Domestic Registered Mail EUR 10 3-5 working days YES YES
PostNL International shipping (worldwide) Service Shipping fee Estimated shipping duration Signature required Tracking
EU International Mail EUR 5 6-15 working days NO NO
International Registered Mail EUR 14 6-15 working days YES YES
Overseas (US, Australia, Canada, etc.) International Mail EUR 5 15-30 working days NO NO
International Registered Mail EUR 14 15-30 working days YES YES
NON-NL International shipping (worldwide) Service Shipping fee Estimated shipping duration Signature required Tracking
EU International Mail EUR 20 10-20 working days NO NO
Overseas (US, Australia, Canada, etc.) International Mail EUR 20 20-35 working days NO NO

Orders shipped as Registered Mail can be tracked with the following links at PostNL:

Replacements and returns

We offer one free replacement shipping for tracked orders if the order is lost due to transit problems. Undelivered orders due to customs, tax, import duties or any other circumstances will not be reshipped. Orders to invalid addresses will not be reshipped. Untracked orders can not be reshipped under any circumstances. US orders can not be reshipped.
We do not offer returns or exchanges. All orders are final.

Limitations

We cannot guarantee same day dispatch. We ship worldwide with the exception of UK, Norway, Sweden, Denmark, Finland, Iceland and Austria. Other countries may have restrictions depending on the product. Collection in person can be considered for high value orders only (>EUR 1000), please contact our support in advance.