All orders are discretely packaged and shipped with no reference to RareChems or research chemicals. We use PostNL as our mail carrier and we ship daily from Monday to Friday. We do not ship on weekends.
Some important points regarding shipping:
- ’Stealth shipping’ is offered as standard and is not an additional service. Please do not ask for it.
- We do not guarantee same day dispatch. We dispatch within 24-48hrs.
- Tracked shipping is free for all orders over EUR300, otherwise prices below apply. We don't ship tracked to the UK / US.
- Untracked shipping (no signature required) is available for all orders valued EUR300 or less.
- We offer one free reship for tracked orders if the order is lost due to transit problems. Undelivered orders due to customs, tax, import duties or any other circumstances will not be reshipped. Orders to invalid addresses will not be reshipped. Untracked orders will not be reshipped under any circumstances. UK and US orders won't be reshipped.
- US orders will be shipped at least once a week from a non-Netherlands, EU country. Please be patient until then.
- We ship worldwide with the exception of Norway, Sweden, Denmark, Finland, Iceland and Austria. Other countries may have restrictions depending on the product.
- The shipping times listed below are guidelines only and we have no influence over them.
- Orders can be tracked with the following links at PostNL: https://postnl.post https://www.internationalparceltracking.com/#/search
- Collection in person will be considered for high value orders only (>EUR1000).
- We do not offer returns or exchanges. All orders are final.
Specific details for each service offered with average transit times are listed below.
Domestic Mail (EUR4) - Untracked service, no signature required. Generally takes 3-5 working days from dispatch.
Domestic Registered Mail (EUR10) - Fully tracked service, signature required. Generally takes 3-5 workings days from dispatch.
International Mail (EUR5) - Untracked service, no signature required. Generally takes 6-15 workings days from dispatch for EU orders, and 15-30 days overseas (Australia, US, Canada, etc.)
International Registered Mail (EUR14) - Fully tracked service, signature required. Generally takes 6-15 workings days from dispatch, and 15-30 days overseas (Australia, US, Canada, etc.)